My installation details from dashboard are:Server Information
osTicket Version
v1.9.3 (bba9ccc)
Server Software
Apache/2.2.22 (Win32) mod_ssl/2.2.22 OpenSSL/0.9.8x
PHP Version
5.4.16
MySQL Version
5.1.43
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
gettext
Improves performance for non US-English configurations
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
PHP Settings
cgi.fix_pathinfo =
1
"1" is recommended if AJAX is not working
Database Usage
Database Space Used
2.03 MiB
Database Space for Attachments
0.00 MiBThe o/s is Windows server 2008 r2Web server : ApacheThe problem that i am facing is regarding email settings in a server which accesses internet through a proxy server. In that server whenever i am trying to set the email settings in the following page:http://localhost/ticket/scp/emails.php?&id=4I am getting Can't connect to gmail-imap.l.google.com,993: Refused eror.The php.log file entry for this error is : PHP Warning: imap_open(): Couldn't open stream {imap.gmail.com/imap/ssl/novalidate-cert}INBOX in C:\xampp\htdocs\ticket\include\class.mailfetch.php on line 141I am using gmail's imap and smtp settings.My imap settings are : hostname : imap.gmail.comport : 993mail box protocol : imap + sslMy smtp settings are:ssl://smtp.gmail.comport number : 465The same settings work fine and email is fetched and sent successfully on a system which accesses internet without proxy.Please let me know if any more information is needed.