I've pinged the devs on this topic.
Also is this thread the same problem as this one?
http://www.forum.osticket.com/d/discussion//link-in-new-ticket#latest
Yes it is. I opened a new ticket so as not to hijack an existing one, but was trying to help on the other one with my troubleshooting. But in essence, it is exactly the same.Thank you for your involvement and help - very much appreciated.