Since you didn't provide specifics on which web server you're running, it's hard to give specific answers--but this is not an osTicket issue or question. Please check the documentation for your web server, and look at how it is configured. The .htaccess file may not do anything at all, or it may do exactly what you want--depending on the server and its configuration.Apache can do this via a redirect rule. You should be able to find examples via Google. If your web server is configured to allow the .htaccess to work in the main osTicket directory (based on your email, that would apparently be /var/www/osticket/), then I'd suggest putting it there. Or, put it into your httpd.conf file (if Apache) or a directory that holds "include" files (like a conf.d directory). That would will require a web server restart, whereas the .htaccess file should not.Jack