Understand what you want.For clarification:As department manager it is possible to mark tickets as answered / unanswered or overdue via the "more" button (which also contains "change owner", "manage forms", etc.) when you view a ticket. I also wondered about that some time ago, since I remembered that I did translate these terms in crowdin, but "accidentally" then found out, that it's only possible when you're the dept. manager.To get it also visible for stuff, you would need to modify the source code. Have a look at this file:include/staff/ticket-view.inc.phpAround Line 115:if($ticket->isOpen() && ($dept && $dept->isManager($thisstaff))) {I guess changing it to following should work (NOT TESTED !!!!):if($ticket->isOpen() && ($thisstaff->canEditTickets())) {