Ticket export generate csv file with UTF-8 w/o BOM encoding but MS Excel not understand this encoding. I get text like Буланов Максим" with cyrillic words. When i change file encoding to UTF-8 the MS Excel show cyrillic words as expected. Please change ticket export file encoding to UTF-8.
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addition information? OKTickets view -> Export. Server InformationosTicket Versionv1.9.4 (c18eac4)Web Server SoftwareApacheMySQL Version10.0.14PHP Version5.6.3-pl0-gentooPHP Extensionsgdlib Used for image manipulation and PDF printingimap Used for email fetchingxml XML APIxml-dom Used for HTML email processingjson Improves performance creating and processing JSONmbstring Highly recommended for non western european language contentphar Highly recommended for plugins and language packsPHP Settingscgi.fix_pathinfo "1" is recommended if AJAX is not workingdate.timezone Europe/Moscow
Are you using a non-default (English) language pack?
i use russian language pack and have russian category name.
Change to the English pack and see if you still experience the issue please.If you do, then you should report it on github.
problem exist even if i change to English
I'd check github and see if there is already a thread for this, if not you will want to start one.