osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Auto assignment of ticket to Next level
I have requirement below.Please suggest if we can achieve this in current OsTicket version.
1. When a user creates a ticket it should notify about issue to the Level 1(email@example.com) assigned team. working Currently
2. If the issue is not being responded within 2 days then it should automatically be escalated to higher level Level 2(firstname.lastname@example.org).
3. And if the same same is not responded from Level 2 within 1 day then it should escalated to management Level (email@example.com).
Is there any way to set like this.
Thanks in Advance,