Failed to connect socket: php_network_getaddresses: getaddrinfo failed: Name or service not known (code: -1, response: team i m getting this error when i configure smtp can any 1 help me out ?i cant or receive emails ?
You need to e.g. setup POP/IMAP to receive/send mails (email tickets)You first need to add a new email address or modify the system email address.Just go there: Admin Panel -> Emails -> Emails OR scp/emails.phpThere you can also specify your SMTP and IMAP/POP settings ;)Additionally some wiki articles you should check out:http://osticket.com/wiki/Email_settingshttp://osticket.com/wiki/POP3/IMAP_Setting_Guidehttp://osticket.com/wiki/Email_Piping
Before that, you need to see if you can even ping the smtp server. I'm not sure your DNS is working.Then, next time you post, please follow these tips:Please read before requesting assistanceJack
failed to connect pop and smtp ? what should i do ?
Can provide more information, e.g. how did you set it up, what did you do / try already, info about your osTicket environment as mentioned by @[deleted], and so on. Because with the current info it's not really possible to troubleshoot the issue.
@rohitraj1. consult the link to our posting guidelines provided to you by @[deleted]2. post the information about your setup here. This should include any PHP error logs, version of osTicket, etc.It sounds to me like your web server is not resolving DNS properly. Since you haven't provided us with anything about your setup or settings there really isn't anything that we can do to point you in the right direction beyond this.