Is there any way to extend the timeout value for the mail fetcher (1.9.3 or later)? We go through periods of repetitive mail fetcher errors when retrieving from our Gmal-hosted account over POP + SSL. I can log in via the Gmail site with no issues.Thanks.Jack
Can't connect to gmail-pop.l.google.com,991: Permission denied
for pop i m getting this error
Please post a new topic for your error, don't hijack mine.Jack
You can change the fetching period in the email settings, but I guess by timeout you mean the time how many seconds osTicket tries to connect to the email server. To change this, I think you will need to alter the source code to extend the timeout.
Thanks, @[deleted]I mis-spoke about it being a POP timeout. We're using IMAP on this one (and POP on another one). We're not getting the errors on the osTicket instance that uses POP, so I may try switching this one to POP and see if it's faster.Jack