in the filter actions section, there is a department entry there, are you setting the correct/any department there? or leaving that on default. alert emails, are you on about new ticket alert, or ticket assignment alert?for new ticket alert, i don't think there's much you can do unless you make the team members match the department members.assuming your trying to auto-assign everything, use the ticket assignment alert instead, assigned agent/team should do what you want.assuming you're the admin, you might want to leave yourself enabled (admin email) on the new ticket alert, at least for a while, just in case tickets make it through the system without being assigned, at least someone will know about it and can see them in the ticket list.