I ask this because i can't find them, i have it activated on settings -> knowledgebase -> Enable canned respones, but i can't make a new canned response, if i go to knowledgebase, only FAQs appears, same thing if i click the Manage canned Responses link on the info popup next to Canned Respones: Enable Canned Responses on knowledge Base Settings, and if i put: scp/canned.php, automatically redirect me to /scp/kb.php where only faqs are displayed.