osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
merge/join two and more ticket into one
Sometimes users/client just ignore to keep ticket number in subject an creating new ticket by replay with blank, new email. So for one case you have lot of tickets and u can not see continuous in thiscket thread.
Whould be nice be able new ticket add/connect/join/merge with another, already existed (same user) so it take all messages in thread (in new ticket) and add them on the end of selected ticket (old one). And new ticket can be deleted. (system can add message in thread like - ticke thread # connected by XX and head of new ticket)
U can clean up ticket system and have all messages in one ticket.
Also would be nice if the new ticket number will be asociate (alias) with old ticket. So if user click on new ticket link (this will not exist anymore) it will redirect him into old ticket and show all conversation.