Iam using OSticket 1.9.4, Operating system is Redhat 6.5 and Mysql 5.6.
When I assign a ticket to a person in a Sales Department, Other four members in the same department are unable to view the ticket.
How to make the ticket visible to all persons the sales department itself.
Can we please stay on topic? We had a mail issue to troubleshoot. Please post screenshots of how your mail accounts are configured. If it's resolved, let's get this topic "closed" and start another one.Jack