An inlined image is shown with a size of 24 x 24 pixels. The problem lies in the html This is an inconsistent behaviour. I noticed it first when sending emails, but hard to replicate it consistently. Sometimes inlined images are shown correctly and sometimes not. It happened also with some FAQ topics too.The problem lies in the HTML I get "<img ... height="24" width="24" .. >. With emails the attached image is correct with it's original size always. But sometimes those wrong height/width values are present.In a FAQ topic I got this html code by adding an inline image<img src="http://www...png" style="box-sizing-box;max-width%;vertical-align;border none;cursor" height="24" width="24" alt="image" />In this case in the Staff panel the image is still shown correctly due extra <div class="thread-body"> around the image and the main text of the FAQ. But the end-user will see the image incorrectly because when the topic is shown outside the Staff Panel it missed the <div class="thread-body"> tag.I can't find a consistent way to replicate the behaviour of generating the html code. Sometimes we have 24x24 pixels sometimes the correct size.Server Information
osTicket Version
v1.9.3 (bba9ccc)
Server Software
Apache
PHP Version
5.4.31
MySQL Version
5.5.37
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
gettext
Improves performance for non US-English configurations
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
PHP Settings
cgi.fix_pathinfo =
1
"1" is recommended if AJAX is not workingLinux Shared Hosting, Browser: Firefox 33.0Fresh install of osTicket, no mods.