This is a sample FAQ topic shown in the Staff panel. Note the header with bold characters using the "Add Header" feature.This is the FAQ shown to the user. Note the missing header background color and bold font:Server Information
osTicket Version
v1.9.3 (bba9ccc)
Server Software
Apache
PHP Version
5.4.31
MySQL Version
5.5.37
PHP Extensions
gdlib
Used for image manipulation and PDF printing
imap
Used for email fetching
xml
XML API
xml-dom
Used for HTML email processing
json
Improves performance creating and processing JSON
gettext
Improves performance for non US-English configurations
mbstring
Highly recommended for non western european language content
phar
Highly recommended for plugins and language packs
PHP Settings
cgi.fix_pathinfo =
1
"1" is recommended if AJAX is not workingLinux Shared Hosting