1. configure email or piping.2. run cron.See the following wiki articles for more details:http://osticket.com/wiki/Email_settingshttp://osticket.com/wiki/POP3/IMAP_Setting_Guidehttp://osticket.com/wiki/Email_PipingAs a side note this hasn't really changed a lot between versions, but you should always include information about your setup to that we can tailor replies to your setup. Please help us to help you by
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