Dear all,Please can somebody assist please. Is it perhaps a bug in Osticket version v1.9.4-rc5.?I am using Osticket version v1.9.4-rc5, with FirstClient theme of sudobash.Server Software: Apache/2.4.7 (Win32) OpenSSL/1.0.1e PHP/5.5.9PHP Version:5.5.9MySQL Version: 5.6.16The ticket status displayed open at a client side however, the ticket is closed at the admin side, can somebody please assist. Please see attached screenshots.Thank you.MaraMK