osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Is any way to send an automatic email to admin or colaborators based on who replied the ticket?
I'm just instaled and configured Osticket RC4, and all works like a charm, but, i don't get any form to do "my own" Automatic Alert, i got the mailing working just perfect, but, in this sistem, there is 4 agents who have to say no or yes to a submit, i just used canned responses, and personal sign, so the sistem admin, gets 4 responses of yes or no in any submit.
But, he gets a lot of emails so, he need to get an email just after that 4 responses, i can't make it either via Alerts or Ticket filters, if you need any data just ask,
Thanks in advance.