If I set my ticket details form to have a custom field called 'category', would it be possible to include that in an email template? For example, %{ticket.category}? Or is it possible to dump all of the form information into an email template?
Yes.How do to so has been covered in the forums previous, I'd recommend search.
I'm sorry, I wasn't able to find a discussion that answered my question. Do you have a link to one that might?
Wiki (basic and outdated)http://osticket.com/wiki/Email_templatesA listing that I maintain:http://www.tmib.net/osticket-191-email-template-variablesHere is a forum post about it:http://forum.osticket.com/d/discussion//variables-on-mail-template-on-1-8-0-1