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I would like to know how to do backup and restoration in an osTicket system. I have checked the previous posts in this forum and know that the MySQL DB should be backed up and then restored using the following command.
Backup: mysqldump -h [server] -u [username] -p [database_name] > [file.ext]
Restoration: mysql -h [server] -u [username] -p [database_name] < [file.ext]
So I know what should be done for the DB part. How about the backup for the file system? Any other things we need to back up?