osTicket (v1.9.3)This same problem was reported when at V1.8.1.2 This used to work many version ago but now when a user sends an email (uses email piping) to the support email, no New Ticket User Auto response is received by the user. The ticket is received ok. Other emails to the user are ok, for example when a reply is sent to the user they are received ok. The problem only exists if the ticket is initiated by email, as when a new ticket is initiated by the web, a New Ticket User Auto response is received by the user ok, therefore supporting that all the appropriate autoresponse settings are ok. Any suggestions would be most appreciated please as it still has me baffled!