Hi,I have setup os ticket and set up teams, help topics and created filters.I'm currently the admin and email alerts for new tickets come to me fine, I can then reply to these within os ticket and the user gets a response.Other members in the team don't receive the notification of a new ticket in there emails.If admin can get the emails and then can send replies back to users, that says to me that the email functionality for send/recieve works fine?I have also used the diagnostic email section to send emails to the relevant team members and they work perfectly.Is this a known problem with teams? Anyone know what to do?Thanks