I'm unsure what you are actually asking for.If you are asking if there is a way to make ticket numbers random then the answer is Yes.Go to Admin panel -> Settings -> Tickets -> Default Ticket Number SequenceIf you are asking if there is a way to assign a ticket to a random user, the answer is no.Users are synonymous with clients, and clients do not have tickets assigned to them.If you are asking is there a way to assign a ticket to a random staff, the answer is still no. You can assign to Department, Team, or Individual, but not randomly.