I need to insert the following code so that a automatic SMS is sent to the user when any activity happens on a ticket. The code is by the service provider. I have done such integration with other platforms like wordpress for example, but I am not sure how to go about this with OS Ticket. Any pointers and help on when I should start looking would be very useful.Thanks.{$request =""; //initialise the request variable $param= "sendMessage"; $param = "91" .$_POST; $param = "Message Text";$param = "12312312"; $param = "1231231"; $param = "1.1"; $param = "TEXT"; //Can be "FLASH”/"UNICODE_TEXT"/”BINARY” $param = "PLAIN"; //Have to URL encode the values foreach($param as $key=>$val) { $request.= $key."=".urlencode($val); //we have to urlencode the values $request.= "&"; //append the ampersand (&) sign after each parameter/value pair } $request = substr($request, 0, strlen($request)-1);//remove final (&) sign from the request $url = "http://enterprise.smsgupshup.com/GatewayAPI/rest?".$request; $ch = curl_init($url); curl_setopt($ch, CURLOPT_RETURNTRANSFER, true); $curl_scraped_page = curl_exec($ch); curl_close($ch); echo $curl_scraped_page; }