oh, i wish i could help, my point is to have correct tickets count /amount in each deparment, the whole point is the amount of this and the amount of that other than archive and organize, if the count amount is not correct then what is the point? is there a criteria that i can rely on to know what is the increament number that is auto added or what is the main conflict so we understnad the major issue of this conflict.. in my case is too complicated, departments which do not have tickets, shows 1, sometimes shows 0 and 1 closed! others without tickets shows 4 and help topics the same, all numbers shown are wrong! isn't isn't it count sql statment from ddatbaase?