Hi, im about to reply on a test email but unfortunately doesnt receive any reply from helpdesk towards the test email.is there something should i set up? i post my screenshot about replying
this is where i replyhttp://osticket.com/forum/utility/thumbnailFileUpload/93/86fe2fee365f3a7c65888d8eda36de.jpg
I haven't the foggiest idea what you mean. Are you trying to send the client a message via the ui?If so you type it in and click post reply. Have you configured email? What version of osTicket are you running?Maybe you should start here: http://osticket.com/wiki/Post-install_setup_guideYou also should probably read and follow this thread: Please read before requesting assistance.
Thank you,the version of osTicket iam using is v 1.9.3yes im about to send the client a message via the uii try to type in and click post reply but the test email for which i sent to doesnt received the message.
Do they receive the ticket open notice emails?What do you have for settings in Admin panel -> Settings -> Autoresponder?
uhmm not but here is my settings in autoresponder