Hi Corey,
Bummer!
I read this on the Wiki and thought what a good way to get some control over Wiki postings!
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Welcome to osTicket Wiki
osTicket wiki contains tips and tricks, troubleshooting steps and other information about installing, configuring and using osTicket. We encourage anyone in the community to help share useful notes, documentation and information. In order to edit osTicket wiki you need to be a registered, proven (no spammers) and active osTicket forums member.
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Hmmnn, never really looked into Wiki because of its potential hazards (spam, nasties, etc) maybe there is a way to do it via the wiki???
Cheers!