Hi, I would like to see the reporting side of osticket expanded a little further - some ideas would be: "Priority" based Report:I would like to see a detailed report that you can enter a "From" and "To" Date, which reports on Priorities by Staff member over a that period. For example, this would help us to report on the number of emergency calls we have, broken down by who has responded to them -this would also include the 'subject' of those calls rather than ticket thread details. Tickets By Help Topic:To see a quantity of tickets broken down by help topic - this displays the help topics most frequently requiring support.Tickets By End-User, Help TopicTo see a quantity of tickets broken down by end-users and the help topic - this may help identify areas in which a user needs further training.