Indeed a good catch, but it doesn't explain why all tickets are being rejected. I think he may have disabled it, because it was rejecting tickets--then took the screenshot.So, my suggestion:Don't filter based on the "Email" that's under "User Information". Instead, filter based on the "User / Email Address" that's under "User Data". That works for us. I think the one you're using is not populated by emails, but by the web interface.Jack