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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Problem with access link sent to user on tickets created by staff or admin


The access link has brackets appended to the end of the url [] which make viewing the ticket impossible. You need to manually remove the [] to be able to access the tickets. It keeps taking you to the send access link page on clicking the URL.


  • Using 1.9.2 version.
  • Seems like this does not happen on 1.9.3 version, i just upgraded and created a new ticket.
  • So should I mark this as resolved and close the thread? :)
  • edited August 2014
    Iam not sure yet, seems to happen at random. You can close this for now, but ill make a bug report if i see this behaviour again.

    I will just paste the link to show how it looks like ( some parts are removed so you dont actually access the ticket )

    Note the brackets at beginning and 2 brackets at end of the link.
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