HelloWe need to change "#" sign in ticket number to "Service Nr.:" because 1/10 clients remove ticket number from subject, and we hope that these will helpI have chaned in class.thread.php && preg_match("/#(?:+)?({1,10})/u", $subject, $match)To&& preg_match("/Service Nr.:(?:+)?({1,10})/u", $subject, $match)and now it fetch emails with these number type.but also I need that ticket generate other number, i can`t find where to make changes