Hello,i want add a variabile in the canned responses.the message is a simply text message who says"Hello I'm STAFFNAME you can see my info in www.sitename.com/page.php?who=STAFFNAME"i try to put there a variable but doesnt works becouse the ticket in not assigned yet.the problem is that the ticket is not assigned yet so these variable are empy%{ticket.assigned.name}%{ticket.assigned}%{ticket.staff.name}%{ticket.staff.name.first}so... how can know "my name", the current staff name?in php i can write $thisstaff->getId() for take this infoi want a variabile like %{myinfo.name.first} %{myinfo.email} etc...is possible?thank u!