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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Help Topics in multiple combos

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  • Just to thank Suntas and all others that modified the 3 files. Until we have multiple languages, I'm using it to have topics for Portuguese/English, etc., and then subtopics for each issue and language. Great, great solution :)
  • Well the first version of Suntas works good, and is like I want. But disabled and private topics also appear. Anyone knows how to avoid that? Looked at the modified files but couldn't find out.
  • static function getHelpTopicsTicket($publicOnly=false, $disabled=false) {
    global $cfg;
    static $topics, $names;
    /*custom var*/
    $niveles = array();
    if (!$names) {
    $sql = 'SELECT topic_id, topic_pid, ispublic, isactive, topic FROM '.TOPIC_TABLE
    . ' WHERE ispublic=1 AND isactive=1 ORDER BY `sort`';
    $res = db_query($sql);For those interested, from the first mod of Suntas I made this change on class.topic.php:

    I added the yellow part to the code. I don't use registered users (for now) but a guest can't view private or disabled topics. An agent can open a ticket, view private topics, but no disabled. So, I think is working as expected.

    Going to do further tests and testing with registered users. The multiple combobox is for me the best way of seeing it, and it would be great to have on 1.10!
  • edited April 2016
    I feel like I'm asking a stupid question, but how do I actually create the tree from the admin panel? I've been playing with this mod for about 3 or 4 hours now, and I just can't figure it out. I feel like I'm missing something obvious. Thank you!

    I should point out I installed this on osTicket 1.9.12. Hopefully that's not the issue.
  • You know what? I'm barking up the wrong tree here. What I want is to be able to create a custom field that can allow the user to select from a tree. I'll keep looking. Thanks!
  • edited June 2016
    I've submitted a pull for this in 1.10: https://github.com/osTicket/osTicket/pull/3250

    I've cleaned it up a bit as well.
  • edited June 2016
    Duplicate.
  • edited December 2016
    Sir ,After  customization of  help topic for parent and child combo box(multiple level) .The login screen for client is not visible and  submission of the ticket is not possible .Currently using version v 1.10 of osticket

    Kindly help
  • Hello there, can anyone please tell me how to use this customization in version osTicket-v1.10 

    thank you 
  • Thanks ..
  • edited August 15
    Hi everyone, I have question. How to show sub topics while click parent topic?

    This tutorial only show sub topics if click +, not click parent topic.

    Thankyou
  •  edited December 2016 Flag
    Sir ,After  customization of  help topic for parent and child combo box(multiple level) .The login screen for client is not visible and  submission of the ticket is not possible .Currently using version v 1.10 of osticket 

    Kindly help

    +1 please help same happened to me with 1.10.1
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