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What version of osTicket?
I just added a help topic called "disabled". I disabled it.
I went to open a ticket, and it was not an available help topic.
I'm almost finished with my tweak. I took a diferent approach. I decided on using a treecombo from easyui and it is working. Now I have to put the control in the rest of the forms in were its used and add the dynamic form action to show them on selection. Let me know if anyone is interested and I'll upload the code :)
Here's how it looks in action. :)
Here's the mod as promised. This mod was tested with the latest version of osTicket-v126.96.36.199 and it might not work with older versions. Just overwrite the files in the appropiate folders and should work right away. If you would like to see what was actually changed, do a ctrl+f for "@CHANGED".
Dynamic forms are working, "Public" and "Disabled" options for the help topics too.
Hope you guys like it,
you are using the old code. @sosamv posted new code above, use that one :)