osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
How to get the most out of forms..
So custom forms.. I'm unsure how to recycle information that they receive. If I create my own unique variables do they get created in a table in the DB somewhere?
Am I correct in thinking that the custom form is just a means to populate a ticket with information in a known format?