You're very welcome. :)Could you have those systems send to separate emails based on the client having the issue?i.e. client Boston Inc. could have their SCADA system send to boston-ticket@yourdomain.tld. client NTO could have their SCADA system send to nto-ticket@yourdomain.tld.You could create those as separate emails on your mail server (or even use aliases) and then setup additional emails to poll for tickets in osT. the use ticket filters to User / Email Address, Equal, boston-ticket@yourdomain.tld assign ticket to Department foo.User / Email Address, Equal, nto-ticket@yourdomain.tld assign ticket to Department bar.You can also setup users in osT boston-ticket and nto-ticket with those email addresses, and assign them to whatever Organization you want. :)Gosh I feel long winded today.