They need to click on the link in the validate your email message.You can resend the email by going to -> Staff panel -> Users -> User Directory -> clicking on their name, in the More drop down select "Send Activation Email"The email (unless you edited it) looks something like:Hi UsersFirstName,
We've created an
account for you at our help desk at http://support.domain.tldPlease follow the
link below to confirm your account and gain access to your tickets.http://support.domain.tld/stuff/stuff/and/thingssignature