Good afternoon! Prompt possible as that would make that notification of the "New Ticket Alert" comes mail with an attachment?
why not make a mail template Ticket Variables, such as %{ticket.attachments} ???
Huh?
да мне нужно чтоб уведомления о новой заявке приходили с вложением !
Новые предупреждения билет, чтобы не включать вложения.
New ticket alerts to not include attachments.
It is clear that the system does not have this capability, but I need just a functional! So I'm asking how and what can be done - which file to correct the code? or may be craftsmen prompt how to do it?