Hi,I've been lurking here for quite a while, decided to post for the first time.For our purposes, we've created an osTicket mod which introduces number of features to the original (great!) software. The key ones are:front-end based on Bootstrap frameworkfully responsive front-end for any device and screenchoice to install it in "standalone" or "embedded" modes:standalone mode - users access the system in a similar way to osTicket. See demo hereembedded mode - seamless integration and amalgamation into a hosting page, i.e. does not include any navigation elements (e.g. header, tabbed menu, footer etc.) - just bare forms. See demo - click herecentralised & single installation can serve multiple domains & business areasoption to have multiple configurable & independent input forms with different set of help topics (full article here)ability to disable any front-end page on form by form basisexternal user log in state management - for instance you can disable build-in user "sign in" feature, then keep data synchronised between osTicket and your system using API (see below) and finally automatically log in (or log out) user if they've already signed in into your website/application - e.g. member support area for signed in members onlyextended API:create ticketadd user responseadd staff responseget topic list (all or selected group for a given form)create new usermodify user detailsget user detailsA few other tweaks - see documentation for detailsWe've left the admin panel's look&feel virtually untouched but heavily modified user front-end and loads of internal scripts. Our mod has been branded as osT+, is available for free and can be downloaded from our website - osT+ from Esperim.Other - hopefully - useful pages:osT+ key features explained: http://www.esperim.com/ost-plus/ost-plus-help-desk-features.htmlScreenshots: http://www.esperim.com/ost-plus/ost-plus-screenshots.htmlDemos: http://www.esperim.com/ost-plus/ost-plus-demo.htmlHow to serve multiple domains/businesses with a single installation - click hereAny feedback is welcome - feel free to drop me a note if you have any questions or suggestions regarding this mod.Sebastian