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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

loop mail

sorry, translate.google.ru

Applications are based on new messages by email. 
"Autoresponse sent to user, if enabled, on new ticket."  - Enabled
Mail client sends the auto reply to the letter of the new ticket. Looping occurs. How to avoid it?

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