Thank you. Sorry for such probing questions, I use this system for two weeks. I want to determine what is possible and what the implications associated with it. So I ask another question. If a staff member has their login as a user, If I do a ticket/notification for this staff member, ie to the user, whether any other staff member will see this ticket/report? example: if I want to submit a ticket, for the accounting department, but only to his messages, I understand that now must be made such tickets per user, and, unfortunately, every other staff member will see the contents of this information?