I have this same exact requirement and I am stuck at a particular level.This is what I have done so far...Go to Admin Panel -> Manage -> Forms -> Ticket DetailsI have added a custom Label " Assigned To" check "Reuired", I am not sure about the variable name which needs to be updated.See the attached snip 1 (custom form)Post this change, I could see Assigned To: filed on User ticket view however, Assigned Staff name doesn't reflect :(See the attached snip 2 (User View)Does anyone know the Variable name which needs to be set on Custom Form?ThanksFollowing is my osTicket configurationsosTicket Versionv1.9.0-3-gae5e138 (ae5e138)Server SoftwareApache/2.2.22 (Ubuntu)PHP Version5.3.10-1ubuntu3.11MySQL Version5.5.37