Hello,for osticket 1.6 i hacked together a "Please rate the overall ticket handlich process" function.For 1.9, i am planning the same but wantend to do it better.I added 2 new custom (internal) fields to the ticket form, and a new custom list.fields: feedback (Custom list)feedback_text (Long answer)I then use $forms=DynamicFormEntry:($ticket->getId());$f=$forms;$f->setAnswer('feedback_text','test - modded by simon '.time());$f->save();this works perfectly for the long text, but _not_ for for the field feedback. I suspect because it takes values from a list.Maybe someone could help me.Bye,