ok success . i fix by go to open.php // echo Format:($ticket->replaceVars(str_replace(// array('%{ticket.number}', '%{ticket.extId}', '%{ticket}'), //ticket number vars.// array_fill(0, 3, 'XXXXXX'),// $page->getBody()// ))); //change like this below echo Format:($ticket->replaceVars(str_replace( array('%{ticket.number}', '%{ticket.extId}', '%{ticket}'), //ticket number vars. array_fill(0, 3, 'XXXXXX'), $page->getBody() )));