Hi. I am trying to add return characters to a block of text when creating custom ticket information. But the formatting is not being kept.is there a list of characters to be used for line breaks?osTicket Versionv1.9.0-3-gae5e138 (ae5e138)Server SoftwareApache/2.2.15 (CentOS)PHP Version5.3.3MySQL Version5.1.69PHP ExtensionsgdlibUsed for image manipulation and PDF printingimapUsed for email fetchingxmlXML APIxml-domUsed for HTML email processingjsonImproves performance creating and processing JSONgettextImproves performance for non US-English configurationsmbstringHighly recommended for non western european language content