Sure can mate,There are a few options.1) Open the ticket that you want to close and scroll to the top and click on the button that says CLOSE - see attached picture2) Open the ticket and just after the reply allocated section it says = Ticket Status Close on reply - if you check that and click send it will close as wellI'm using osTicket 1.8.3 but I'm sure that 1.9 is the same.EnjoySteve