Hi all,I have two questions and I hope that I will give any answer from you.First of all, I am young in OSTicket The first problem is that recently I am seeing logs like this "Mail fetcher". I don't know why is this happening and what is occuring that. How can I stop it?The second problem: What I have to do that the users to authenticate, before they open the ticket? Is it possible to use Active Directory in this case, because users have the opportunity to open ticket with another name, for examlpe their collegues name or for examole everyone@domain.com.I am using OSTicket v.1.8.1.2 on WS 2008 R2Thankyou for your support!