I found regular pruning of the "old" tickets saves a lot of space.To preserve attachments (although, only "visible" attachments) I use this mod:https://gist.github.com/clonemeagain/7905624Once setup, it even works "inside" osTicket, where you can do a search for old tickets, select all, hit delete.. they get archived into Department subfolders and deleted from the database. Staff love being able to refer to ancient tickets via the fileserver, dba's love having less blobs taking up space.