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I am not sure if anyone has requested this, I have searched for it and found nothing related. I have had a few tickets that I am responsible for, but the ticket may require multiple tasks to be completed prior to closing the ticket. Each task could be the responsibility of the person assigned to the task or the responsibility of many. I would ask that Tasks could be built inside of a ticket and assign responsibility at the task level under the ticket.
I know that I can assign the ticket to another individual, but I need tasks completed asynchronously. I am sure that everyone understands what I mean, but let me provide an example, I am also open to any suggestions to accomplish what I am asking for with the current system. I should also note that I am on v188.8.131.52 and love everything about it!
TICKET: Install New UPS in Rack 1 as a result of UPS failure (assign Ticket to Charles)
- Move server power source to alternate power source (assign task to Tom)
- De-Rack Old UPS (assign task to Jerry)
- Rack new UPS (assign task to Jerry)
- Update UPS Software on machines in the rack (assign task to Tweety)
- move server power source to new UPS (assign task to Tom)
- configure host/client power configurations (assign to Charles)
In this scenario, Charles has been assigned the ticket as he is going to oversee this swap, he then tells Tom to change the servers power source in Rack 1 to some alternate power source, then tells Jerry to swap the UPS, but at the same time, tells Tweety to update the server software that will communicate with the new UPS. Once this has been accomplished Charles tells Tom to move the server power source to the new UPS. Three tasks can be "worked on" at the same time and even though Charles can just add an internal note explaining the delegation of duties, it would be nice to have the Task List instead of a series of internal notes explaining progress, questions, updates, etc. I just feel that it keeps things cleaner and more functional.
Thank you for your time.