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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Ticket Filters

Do ticket filters execute on a reply from the user (client, not staff)?

e.x.
User creates a ticket with an email to the helpdesk@company.com. User then replies to the auto-reply email with more information.

I would like to trigger a ticket filter on this reply from the user. Here is a current filter that I have in place so that a user can change their priority to high. The filter doesn't execute on a reply from the user, although it will execute on a new ticket creation.

osTicket (v1.8.1.2)
Ubuntu 12.04.4 LTS
Apache/2.2.22
PHP 5.3.10


image


Comments

  • Is it legal to bump?
  • Q: Do ticket filters execute on a reply from the user (client, not staff)?

    A: No, they only apply to new tickets.
  • Bummer. Thanks for the info.
  • Very welcome.  I'm going to close this thread since your question has been answered.  If you have another question please start a new thread.
This discussion has been closed.