Hi @[deleted], after some time, I've decided to implement osTicket and I found the old issue again.edit: osTicket v1.9.14 (8b927a0)Staff panel -> My Preferences -> Time Zone ... this is correct, I've my GMT+1+DS TZ and $info is returning correct value which is resulting in correct timeAdmin panel > System settings -> TZ GMT+1, DS, but wrong time. Why? Because $config is not set at all. Just default_timezone_idUser page > Profile > TZ GMT+1, DS, wrong time. $info is not set, just timezone_idMy system time is correct, OS, PHP, MySQL timezones are ok. Good thing is that tickets are with correct time but I don't want to answer to questions of customers "Why is wrong time in my profile setting" and unfontunately our customers will ask :( (same as I've to change the 'Please wait... it will take a second!' string because academicians can hold the stopwatch and complain about this... we know our people)